File Recovery Troubleshooting

Troubleshooting

The scenarios shown below originate from actual help service offered to customers.

"DEMO version" message for registered copy

I have purchased and copied software onto the USB. When starting Active@ File Recovery, I get a message at program title that reads "DEMO version" and I'm not able to restore files larger than 64kb.

Possible Cause

You forgot to copy to your USB disk file called SETTINGS.INI. This file contains your registration key.

Solution 1 Look for SETTINGS.INI at the installation folder and copy it to the same place where you start Active@ File Recovery from.

Solution 2 Install software directly to the USB disk. All necessary files will be copied there.


 

Maximizing Chances of Recovering Files

I deleted a file. How much time do I have before data recovery is no longer possible?

Discussion

It is not possible to predict time like this in hours or days. Microsoft Windows can overwrite a deleted file immediately if it selects the same data clusters for the new files being created.

Solution To maximize chances of recovery try not to write anything onto the drive where a deleted file is located before you start using recovery software. We advise you to turn off the machine immediately, and attach your HDD to another machine running Windows, or to boot using a portable copy of the Windows OS from bootable CD/USB (Active@ Boot Disk).


 

Getting the Trial Version

How can I download the trial version of Active@ File Recovery utility?

Solution You can do it from the www.file-recovery.com Web site. The trial version has full functionality of the final program. The only limitation is the maximum size of the file being restored (64kb).


 

Restoring Files

I have deleted a very important document. It was deleted before Active@ File Recovery was installed on my computer. Is it possible to restore it?

Solution If the file has not already been overwritten (by some other files) then chances are good for recovery.

When you discover that an important file has been deleted, download and install Active@ File Recovery and search for this file. It may be a good idea to avoid disk activity on this particular hard drive as follows:

All of these activities are disk storage intensive. A new temporary file might overwrite or partially overwrite the deleted document. More drive storage events will make finding a particular file more complicated.

The more free hard drive space you have on your computer, the greater the chances for a successful retrieval of deleted file contents. It is always a good idea to extract and install Active@ File Recovery to a different physical hard drive - one that does not contain important deleted file(s).


 

Windows XP

Does Active@ File Recovery work under Windows XP?

Answer: Yes, it does.
It also works under Windows Vista, Windows 7, Windows 2003 Server, Windows 2008 Server, Windows 8 beta. All versions of Windows based on x64 platform are also supported. But it doesn't work under Windows 2000.


 

Browser Support

I have Opera as my default browser. Will I be able to install and use Active@ File Recovery?

Answer: Yes. To download and install software you need to have Internet Explorer or Opera, or any other browser that supports file download. The browser is required only to retrieve the file. After software installation the browser is not needed to run the utility.


 

Non-English File Names Support

Does Active@ File Recovery support localized (e.g. French, Spanish) file names?

Answer: Yes. Provided the file system supports localized file names, the software will support special characters (ANSI or Unicode).


 

Long File Names Support

Will Active@ File Recovery recover long file names?

Answer: Yes. Provided the file system supports long file names, the Active@ File Recovery will support them. Some combinations of Operating Systems and File Systems, like DOS installed on FAT12 or FAT16 may not support long filenames, thus neither the operating system, nor file recovery software can operate with long filenames on these disks.


 

Disk Image

What is a Disk Image? Why is it needed?

Answer: Disk Image is a mirror of your logical drive, or the entire HDD that is stored in one file. A Disk Image file can be useful when you want to back up the contents of the whole drive, and restore it or work with it later.

Before you start recovering deleted files, it may be a good idea to create a Disk Image for this drive, if you have enough space on another drive. If something goes wrong while recovering the files (for example, recovering them onto the same drive could destroy their contents), you will be able to recover these deleted files and folders from the Disk Image that you have wisely created.

DO NOT WRITE ANYTHING ONTO THE DRIVE CONTAINING THE DATA THAT NEEDS TO BE RECOVERED!

Even data recovery software installation could spoil your sensitive data. If the data is really important to you, and you do not have another logical drive to install software to, take whole hard drive out of the computer and plug into another computer where data recovery software has been already installed.

DO NOT SAVE THE DATA ON THE SAME LOGICAL DRIVE YOU ARE RECOVERING FROM!

If you save recovered data onto the same drive where the deleted data was located, you can corrupt the data you are trying to recover. If this happens no software will be able to recover it. It's essential to save the data onto another logical, removable, network or floppy drive.

CREATE A DISK IMAGE IF YOU HAVE AN EXTRA HARD DRIVE, OR OTHER LOGICAL DRIVES HAVE ENOUGH FREE SPACE TO CONTAIN THE IMAGE!

Disk Image is a mirror of your logical drive that is stored in one file. This can be useful when you want to backup the contents of the whole drive, and restore it or work with it later. Before you start recovering the deleted files, it may be a good idea to create a Disk Image for this drive, if you have enough space at another drive. Why? Because if you do something wrong while recovering the files (for example, recovering them onto the same drive could destroy their contents), you still will be able to recover these deleted files and folders from the Disk Image that you have wisely created.