File Recovery

Frequently Asked Questions (FAQ)

How to erase hard drive? Windows7 logo   How to erase hard drive? Intel logo

Technicial Support:

How to...

  1. Activate Software with a Registration Key
  2. Use QuickScan to Scan a Drive for Deleted Files and Folders
  3. Use SuperScan to Detect Deleted and Damaged Partitions
  4. Search for Deleted Files and Folders
  5. Preview File Contents to Check File Recovery Status
  6. Recover Deleted Files
  7. Recover Deleted Folders
  8. Create a Disk Image for the Drive
  9. Open and Work with Disk Images
  10. Virtually Reassemble a Deleted or Damaged RAID. RAID Array Data Recovery

Frequently Asked Questions (F.A.Q.)

  1. New! Does File Recovery software work over network protocols, such as iSCSI?
  2. I just purchased the software and my key is not converting the demo software into the full edition. It says the Key is invalid. What to do?
  3. The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
  4. How can I download DEMO version of Active@ File Recovery utility?
  5. What is the difference between the personal and the commercial versions?
  6. What is the difference between the Demo and the commercial versions?
  7. I have deleted a file. How long do I have before data recovery is no longer possible?
  8. I found that I have deleted very important document. It was deleted BEFORE Active@ File Recovery was installed on my computer. Is it possible to restore the file?
  9. I have Netscape Navigator 4.6 as my default browser. Will I be able to install and use Active@ File Recovery?
  10. Does Active@ File Recovery work under Windows 2000 / XP?
  11. Does Active@ File Recovery support localized (e.g. French, Spanish) files names?
  12. Will Active@ File Recovery recover long file names?
  13. Will Active@ File Recovery recover files on USB Disk?
  14. What is a Disk Image? Why is it needed?
  15. Why do I see so many randomly named files and many more found partitions than I had on my hard drive?
  16. I just bought the Enterprise version of Active File Recovery which was supposed to come with a bootable cd image to boot an unbootable system. Where is it? Supposed to be a 148 MB download and it only was 4MB.
  17. I've purchased the software but the DEMO version will not accept the registration keys. How can I register the Demo?
  18. Entering the registration info into the DEMO product returns the error: Name and KEY does not appear to be valid. What do I do?
  19. Error 255 appears during a scan of a drive. What does that mean?

This document is available in PDF format,
which requires Adobe® Acrobat® Reader
(Free download):


Data Recovery

Data Utility

Data Security

Data Backup

CD/DVD Tools